Frequently Asked Questions

• The LED light emits specific wavelengths of light that are essential for photosynthesis, the process by which plants convert light energy into chemical energy. This light energy is used by the plant to produce glucose, which serves as its primary source of food.

No, Blüme Light’s innovative lighting is designed to promote natural plant growth. Even though the light comes from below, it spreads evenly around the plant, ensuring that all parts receive balanced illumination. Plants naturally grow towards light, and with Blüme Light’s even distribution, they will grow in their natural direction, just like they would with sunlight. This balanced lighting helps your plants stay healthy and grow strong without affecting their natural growth patterns

• The LED light in the Blüme Light Planter emits a combination of warm (2700k) and cool white hues (6500k), providing a balanced spectrum of light that is optimal for plant growth.

Yes, the Blüme Light Planter features dual-tone LED lighting that can be adjusted with the included remote, or downloadable app to switch between warm (2700k) and cool white hues (6500k) to suit your preferences. Also other lighting modes are available, like strobe, night mode, and music mode.

• The recommended duration of LED light exposure depends on the specific needs of your plants and the type of plants you are growing. Generally, most plants require around 12-16 hours of light per day for healthy growth.

The LED light in the Blüme Light Planter offers vital light energy for plant growth. However, the intensity and duration may vary depending on the specific light requirements of your plant. For plants that demand higher light levels or during periods with limited natural sunlight, supplementing with exposure to natural sunlight is advised.

• The LED light used in the Blüme Light Planter are designed to last for 65,000 hours of continuous use. Under normal operating conditions.

• Yes, the LED light in the Blüme Light Planter is suitable for all stages of plant growth, from seedling to maturity. You can adjust the light intensity and duration to meet the specific needs of your plants as they grow and develop.

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Yes, the Blume Light is designed to be water-resistant, allowing it to withstand occasional splashes and moisture exposure. However, it is not fully waterproof, so we recommend avoiding direct exposure to water or placing it in areas where it may come into contact with excessive moisture. If you have any concerns about water exposure, please feel free to contact our customer support team for further assistance.

The Blume Light LED Planter is crafted using durable and eco-friendly Polylactic acid (PLA). This material is derived from renewable resources such as corn starch and sugar cane, making it compostable and environmentally sustainable.

The Blüme Light Planter was designed for indoor use in mind. It is fully sealed and water resistant, but the elements like the sun and outdoor exposure might deteriorate the components, so use at your own discretion.

• The Blüme Light Planter is compatible with a wide variety of plants, including succulents, herbs, and small foliage plants. However, we recommend selecting plants that thrive in indoor environments and are compatible with the planter's size and lighting conditions

Yes, we offer optional add-ons such as a self-watering reservoir to enhance the functionality of your Blüme Light Planter. Please visit our website for more information on available accessories.

At Blüme, we want you to be completely satisfied with your purchase. We offer the following options for your Blüme Light planter:

14-Day Money Back Guarantee:

• If you're not satisfied with your Blüme Light planter, you can return it within 14 days from the delivery date for a full refund of the product price—no questions asked.
• Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

12-Month Factory Defect Guarantee:

• Your Blüme Light planter is backed by a 12-month guarantee against factory defects and workmanship issues. If you encounter any defects within this period, we will repair it at no cost.

Return Process:

1. Contact our customer support team at support@shopblumelight.com to initiate the return process. Please include your order number and reason for return in your email.
2. Once your return request is approved, you will receive further instructions on how to return your planter.
3. Pack the planter securely in its original packaging and ship it back to us at the provided address.
4. Upon receiving the returned planter, we will inspect it to ensure it meets the return conditions.
5. If the return is approved, we will issue a refund to the original payment method.

Damaged or Defective Items:

• If your planter arrives damaged or defective, please contact us immediately at support@shopblumelight.com with photos of the damage or defect. We will work with you to resolve the issue promptly.

Questions:

• If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We are here to assist you and ensure a smooth and hassle-free shopping experience with Blüme.

Shipping Policy

At Blüme, we strive to provide prompt and reliable shipping services to our customers. Please review the following information regarding our shipping policy:

• Order Processing Time
  Orders are typically processed and shipped within 1-2 business days of receiving payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• Shipping Methods
  We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee, depending on your location and the size of your order.
• Shipping Rates
  Shipping rates are calculated based on the weight and dimensions of your order, as well as your shipping destination. Shipping rates will be displayed during the checkout process before you complete your purchase.
• Shipping Times
  Standard shipping times vary depending on your location and the carrier used. Estimated delivery times will be provided at checkout based on your shipping address.
• International Shipping
  We currently offer shipping to select international destinations. Additional shipping charges and import duties may apply. Please note that delivery times for international orders may vary due to customs processing.
• Order Tracking
  Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using the provided tracking number on the carrier's website.
• Shipping Delays
  While we strive to meet estimated delivery times, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. If your order is experiencing a significant delay, please contact us at support@shopblumelight.com, and we will assist you in tracking your shipment.
• Shipping Address
  Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.